No contact email address is published, so email support is not currently available and no email response time can be provided. Use a support ticket to describe an issue or attach screenshots.
SERVICE DESK
Contact Us
For account, subscription, or connection issues, submit a ticket through the user dashboard. Describe what happened, and keep follow-up details and replies in the same ticket.
Support Tickets & Service Inquiries
Use tickets for account help, plan selection, subscription import, connection issues, order checks, and refund requests. Sign in, open the ticket page, describe the issue, and submit it. Add updates to the existing ticket so you can follow the full conversation in one place.
Tickets are not live chat. No standard response time is currently published. Check the user dashboard for replies after submitting a ticket. Order checks and connection troubleshooting may require additional information.
No email address is required to create an account; just choose a username and password. Keep your login details safe so you can check ticket updates.
Email and Telegram Support
No contact email address or Telegram account is currently published. For service inquiries, submit a ticket through the user dashboard.
Telegram
No official Telegram support account or response arrangements are currently published. Handle account and order matters through the user dashboard, and avoid sending your information to unverified accounts.
What to Include in Your Ticket
Share only information relevant to the issue. Do not include your password, full subscription link, or sensitive payment details in your description or screenshots.
Connection and Client Issues
Tell us which platform you use, such as Windows, macOS, iOS, Android, or Linux, along with the client name, network environment, and where the problem occurs. Specify whether you cannot import the subscription, connect to a route, or access a particular website after connecting.
Include the exact error message, selected route name, and when the issue occurred. If you have tried updating the subscription or switching routes, describe the results. Before sharing screenshots, hide the full subscription URL and any sensitive account information.
Subscriptions, Orders, and Refunds
Tell us which plan you selected, the order status, and what you need help with. For payment checks, include the relevant order number, payment time, and payment method. We accept Alipay, WeChat Pay, and USDT.
This service offers a 14-day money-back guarantee. To request a refund, describe your request in a support ticket and include the relevant order. See the Terms of Service for details. To check on your request, reply to the same ticket.
Find Help by Topic
If you're still setting things up or comparing plans, check the relevant guide first, then submit a ticket with any questions that remain.
Your First Connection
Follow the quick-start steps from account setup and subscription retrieval through importing it into your client.
View the Quick Start Guide →Setup and Ongoing Maintenance
Use the full user guide to check platform settings, connection tests, and subscription maintenance.
View the User Guide →Plans and Data Allowances
Monthly subscription data resets each month on the activation date. Data bundles remain valid until used up and never expire.
View Plans →